There is a known issue in ACHIEVE causing users to get stuck when they are exiting with the RRG code (return to general education) in conjunction with a ReEvaluation. This is a very high priority and a fix is in progress but could take a little time. We have created a document with detailed directions to help users until the fix can be applied. We are also working with the Vendor to develop a solution for the cases already stuck in the unintentional loop.
If you have further questions please contact your Regional Administrator.